Teaching Team Members to Hold Each Other Accountable
Accountability is “the willingness of team members to remind one another when they are not living up to the performance standards of the group…” Accountability is the lowest scoring element of the five factors in the team assessment created by Patrick Lencioni and the team at Wiley.
This is no surprise! Many of you already know many supervisors have difficulty giving their direct reports corrective feedback or holding their employees accountable.
For many team members holding another team member accountable makes them very uncomfortable!
For those of you familiar with Patrick’s model from his bestselling book, The Five Behaviors of a Dysfunctional Team, you know team members can’t/won’t push for accountability if there is not trust or healthy conflict established within the team. I have included a terrific video link featuring Patrick. In the video, he makes you laugh as he recounts how even CEOs and executives have difficulty giving corrective feedback or holding someone accountable. As you watch, you will recognize more than one executive style you have worked with.
Accountability is one of the key stages to developing team trust in Wiley’s Five Behaviors of a Cohesive Team.
In my next blog I will describe how I help team members take the next step into attaining accountability.